Learn how to have productive staff and reduce
the chances of an unfair dismissal claim.
Managing staff when they
are happy is difficult enough, but what about when you have deal
with someone who can’t or won’t do their
job, or when you have to deal with a grievance? This course is specially
designed to help every manager cope with their worst nightmare - having
to confront difficult behaviour in the work place.
Discipline and Grievance Interviewing Training
Objectives:
·
Identify when a discipline or grievance interview is
appropriate (and when it is not).
·
Learn how to tackle a difficult situation in a positive way.
·
Develop a structured approach to the interview.
·
Ask relevant and useful questions.
·
Adopt a problem solving approach.
·
Ensure compliance with the legal requirements when
undertaking a discipline interview.
